FREQUENTLY ASKED QUESTIONS

THIS EVENT IS WEATHER DEPENDENT. TIME SLOTS OR ENTIRE DATES MAY BE CANCELLED AT THE LAST MINUTE DUE TO RAIN OR OTHER INCLEMENT WEATHER FOR THE SAFETY OF EVERYONE. CHECK YOUR TEXT MESSAGES AND EMAILS FOR WEATHER UPDATES.

ABOUT THE HAUNTED ROAD​

The Haunted Road is a contactless drive-thru Halloween event with theatrical show. Upon arrival, you and your party will be checked-in by QR code and go on to enjoy the immersive drive-in scenes from the comfort of your vehicle. The nighttime experience is estimated to take 50-60 minutes once you enter The Haunted Road. The daytime family-friendly experience is estimated to take approximately 40-50 minutes.

You will only be driving from scene to scene. At each scene, you'll be required to park your vehicle. Performers will only approach your vehicle while safely parked. The story will come to life through set pieces, props, live actors, lighting, sound and visual effects to truly immerse you and your group into the journey. Similar to a drive-in theater, you’ll tune in to a radio station to hear the stereo sound and music synced to the live action.

Take a look at the frequently asked questions below for additional information about the experience.

SAFETY

 

The Haunted Road was designed with two goals in mind – to keep the screams going this Halloween season, while also keeping our staff, crew, and guests safe. The event was created with the recommended CDC health guidelines in mind, focusing on a completely contactless experience from the moment you arrive. 

You can view The Haunted Road's COVID-19 Safety Handbook here.

Road Safety:

  • Although you will be driving from scene to scene, all vehicles must be placed in park once you arrive at each scene. While there might be minimal set pieces as you drive, there will be no scares, actors or staff approaching vehicles while you drive from one location to the next.

  • The speed limit will be set at 5 mph.

  • For everyone’s safety, all guests must remain in their vehicles for the duration of the experience and won’t be allowed out of the vehicle. 

  • All vehicles are required to have current car insurance and the driver will be responsible for any damage and/or injuries that may occur due to the fault of the driver, staff, performers, or anyone else.

  • No motorcycles, scooters, bikes, limos, low-riding cars or oversized vehicles permitted. (Vehicle size restriction: 7.5’ H x 8.5’ W max)

 

Do Not Enter If:

  • You have had a recent SURGERY or are using medication which could cause drowsiness.

  • You suffer from mental health struggles involving fear of the dark, loud sounds or have sensitivity to strobe lighting.

  • You are PREGNANT or have a medical condition that could be worsened by being scared.

  • Your tank of gas is not full or if your vehicle is not in proper working condition.

 

ALLERGY ALERT: The Haunted Road: Family Friendly Edition candy may contain PEANUTS.

All guests must sign and agree to a liability waiver.

Safety FAQs:

Are we required to wear masks even inside the vehicle?​

Following CDC guidelines, all performers and staff will be wearing face masks at all times. For the safety and respect of our performers, if you have your vehicle windows down, all guests will be required to have a face mask on. The Haunted Road themed face masks are available for purchase online or you can wear your own.
 

Is there a limit to the number of guests per vehicle?​

All guests must have their own seat and seatbelt in order to enter The Haunted Road.
 

Is there a restriction on the type of vehicle allowed?​

For everyone’s safety, there are NO motorcycles, scooters, bikes, limos, low-riding cars or oversized vehicles permitted. If you have a convertible with the top down or if your vehicle windows are down, all guests will be required to have a face mask on.

 

Dimension restrictions for vehicles:
No vehicles taller than 7.5 feet and no wider than 8.5 feet.

What precautions/health guidelines are you taking for the performers and staff?​

The safety of our guests, performers and staff are our top priority, so we’ve designed this entire experience with the current health guidelines in mind. You can view The Haunted Road's COVID-19 Safety Handbook here. Below are the key measures we’re taking:

  • Performers and staff will wear masks while on-site. You’ll notice that we’ve cleverly integrated face masks into our actors’ costumes in an effort to keep them safe, while still being in character at all times. Frequent hand sanitizing will be required.

  • Our team will socially distance from each other at all times and rehearsals will happen virtually or outdoors.

  • Prior to entry, all staff will be subject to temperature checks. 

  • COVID-19 related protocols will be intertwined into all operations.​

LOCATION

The event is in the same location as Corn Maze Orlando and Painted Oaks Academy. You can expect rough, unpaved and sometimes muddy terrain, perfect for a true haunted experience.

 

Address:
15239 Lake Pickett Road
Orlando, FL 32820

 

From 408-East:

  • Merge onto E Colonial Drive/FL-50 E via EXIT 23 toward Titusville.

  • Turn left onto Lake Pickett Road/FL-420. (Lake Pickett Road is 0.2 miles past Bonneville Drive. If you reach Hancock Lone Palm Road, you've gone about 0.2 miles too far.)

  • After 1.06 miles, turn right to stay on Lake Pickett Road/FL-420. (Lake Pickett Road is 0.3 miles past Priest Court. If you are on Percival Road and reach Brogden Court, you've gone a little too far.)

  • 15239 LAKE PICKETT ROAD is on the left. Look for signs for The Haunted Road! (Your destination is just past S Tanner Road. If you reach Oriskany Drive, you've gone about 1.9 miles too far.)

 

TICKETS & ARRIVAL PROCESS

Where can I buy tickets?

ALL TICKETS MUST BE PURCHASED IN ADVANCE ONLINE at TheHauntedRoad.com. No tickets will be available for purchase on-site at the event. A calendar with dates and specific pricing per day/night is available here. The event is expected to sell out, so make sure to secure your dates soon! Upon selecting a date, you’ll be instructed to select a specific entrance time. When an entrance time reaches capacity, it will no longer be available for purchase. You’ll receive a confirmation email with your tickets and a liability waiver that all attendees must sign prior to arrival.

 

 

When I get there, what’s the check-in/entrance process?

Please plan to arrive no more than 5 minutes prior to your assigned time. Space is limited at the entrance, so if you arrive earlier, please leave the premises and come back within 5 minutes of your scheduled time. Upon arrival, our team will get you checked in by scanning the QR code located in your confirmation email.  We are able to scan your QR code on your mobile device through your vehicle's rolled-up window. If you have your vehicle windows rolled down, all guests will be required to wear face masks. The driver will be required to have a VALID DRIVER'S LICENSE.

 

 

Since there are specific entrance times, what happens if I’m early/late?

Please plan to arrive no more than 5 minutes prior to your assigned time. Space is limited at the entrance, so if you arrive early, you’ll be directed to drive around and come back within 5 minutes of your scheduled time. Tickets are non-refundable, non-exchangeable, and extremely time-based, so if you arrive late, unfortunately, you won’t be able to enter the event.

 

What does the nighttime "Beyond the Road" package include? 

Want to take your journey through The Haunted Road to the next level? Explore what's "Beyond the Road" with this upgrade add-on for $79 per vehicle. All guests 3 years and older is required to purchase a general admission ticket in addition to the "Beyond the Road" upgrade add-on. The cost of this package does NOT include admission. 

The nighttime "Beyond the Road" upgrade add-on package includes:​

  • Access to an exclusive, bonus scene that will get your heart racing

  • Digital photo taken during your drive (delivered 24-48 hours after the event via email)

  • Surprise Merchandise

Do I have to buy a ticket for a young child?

General admission tickets are required for children 3 years old and older.  Children under 3 years of age are not required to have a ticket.

 

THE EXPERIENCE

How does it work? Will I be driving the whole time?

We designed this The Haunted Road to be experienced from inside of your vehicle. For the safety of everyone, including guests, staff and performers, guests must remain in their vehicles at all times and will not be allowed to get out of the vehicle. Once you enter The Haunted Road, you must go through the entire experience.

 

You will only be driving from scene to scene. At each scene, you'll be required to park your vehicle. Performers will only approach your vehicle while safely parked. The story will come to life through set pieces, props, live actors, lighting, sound and visual effects to truly immerse you and your group into the journey. Similar to a drive-in theater, you’ll tune in to a radio station to hear the stereo sound and music synced to the live action.

 

Do I need to turn my off my headlights once parked?

You are required to drive from scene to scene with your headlights on. Once you arrive at each scene, you’ll be required to put your vehicle into park and turn off your headlights. 

Is the venue completely outdoors?

Yes, The Haunted Road will take place completely outdoors. The terrain is rough, perfect for a true haunted experience. Since the terrain is unpaved, you can expect your vehicle to get a little muddy after going through the experience.

 

How long does it take to drive from scene to scene? Could I get lost?

Each scene location is very close to one another. It will take you approximately 3 minutes to go from one scene to the next.

 

How long is the total experience?

The Haunted Road nighttime experience is estimated at 50-60 minutes long from start to finish. The daytime family friendly version is estimated at 40-50 minutes.

Can I take photos and video?

Yes, you can take photos while you aren't driving and the flash must be turned off. You may record short videos (20-30 seconds each) while you aren't driving and without any flash or external lighting. 

Can I wear my Halloween costume?

Yes! We highly encourage all guests to wear their Halloween costumes in their vehicles while they experience The Haunted Road.  We recommend supporting our Party City sponsor by purchasing costumes there before attending!

What if I need to get out of my vehicle or leave in the middle of an event?

For everyone’s safety, all guests must remain in their vehicles for the duration of the experience and won’t be allowed out of the vehicle. In the event of an emergency, please talk to one of our staff members. There will be a staff member at each scene. 

 

What happens if I need to go to the bathroom?

For everyone’s safety, all guests must remain in their vehicles for the full duration of the experience. Please plan to use the bathroom before arriving. 

 

What if I run out of gas or my vehicle breaks down?

Tow trucks can only be allowed to enter The Haunted Road after closing hours, so we recommend that all vehicles are tuned up and gas tanks are full prior to entering The Haunted Road. In case of an emergency, our team will work with you to safely and immediately relocate your vehicle to the side of the road.

 

Is the nighttime experience really intense/scary?

This is a live theatrical show that combines a mix of storytelling, twisted characters and unexpected scares. Families with children under 13 should attend the family-friendly version of the event, available during the day on select weekends. The daytime event will feature an adaptation of the immersive scenes and storyline, but trading screams for Halloween fun the entire family can enjoy.  

 

Is the event for the entire family or is there a recommended age to attend?

The nighttime version of The Haunted Road is not recommended for guests under 13 years old. The daytime family-friendly event, available on select weekends, is recommended for families with younger children and will feature an adaptation of the immersive scenes and storyline, but trading screams for Halloween fun the entire family can enjoy.  

 

Are actors allowed to touch my vehicle?

Actors may approach your vehicle while in a safely parked position, but will not touch your vehicle with the exception of the "Beyond The Road" upgrade add-on package, which may include a soft material touching your vehicle.
 

 

Am I allowed to bring my dog, cat or another animal?

Unfortunately, there are no animals of any kind allowed on The Haunted Road.  All humans must be sitting in their own seat within their vehicle with a seatbelt on at all times.

 

Is there any food & beverage sold? Or could I bring my own?

As the event is located at the same location as Corn Maze Orlando and Painted Oaks Academy, there may or may not be some food and beverage options available on certain nights. These will not be part of, or operated by The Haunted Road. You are welcome to bring your own food in your vehicle.

 

How does the audio work?

Similar to a drive-in theater, you’ll tune in to a radio station to hear the stereo sound and music synced to the live action.

 

CANCELLATIONS & REFUNDS

What happens in the event of inclement weather?

In the event that weather conditions are not favorable, we may delay entrance to The Haunted Road. If the event gets canceled due to a hurricane,  we will contact ticket holders directly and offer to reschedule their visit.

 

What if I need to reschedule my visit?

All tickets are non-refundable and non-transferable unless the event is canceled due to a hurricane or inclement weather.